Expertflow CTI connector for Microsoft Dynamics to Cisco UCCX/ UCCE/ PCCE MS CRM Connector is a CTI Screen-pop connector for Microsoft Dynamics CRM to show customer information as a screen pop-up. CTI parameters are automatically passed over to MS-CRM screen and agent will have to record just the necessary details about this call.
Alternatively, Expertflow also has a connector to Microsoft Dynamics CRM Unified Service desk here: https://www.youtube.com/watch?v=99cVupDJlX8
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