I can't guarantee I can fix your issues in this video, but I wanted to create a follow up to my previous that explains more clearly the two common indicators that Sony has banned or blacklisted you from the Playstation Network.
WS-37397-9 is a network-related error, very specifically (nothing to do with the console). (Official page: https://support.us.playstation.com/scea_searchresults?lang=en_US
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